FAQ

Because We Care

At Bold Kidswear, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Frequently asked questions

What is your return policy?


Bold Kids wear are happy to refund or exchange within 14 days for unsuitable items, provided they have not been worn. Please note that our return and exchange policy may differ for certain products, which shall be indicated where applicable. All our parcels contain a return form to use when you send items back. Fill in the pre-paid Hermes or DPD return form (using another shipping method at your own expense) using the code that explains the reason for your return, and place this, together with the item(s) you wish to return in the parcel. Take the package to the nearest Hermes or DPD drop off location. Download return slip here - Click me to download




Do you offer gift cards?


Searching for the perfect gift idea for a new baby, toddler or older child? With a Bold Kids wear gift Card, you can treat your special someone to the gift of choice - and let them pick out the clothes their children want or email us at info@aboldyou.com and we will issue a card. • You can use your Bold wear gift card to make full, or partial payments. • Your desired amount will be deducted from your card and any remaining balance will be displayed on your receipt.




What are the payment options?


We want your online shopping experience to be effortless and rewarding as possible That's why we have several payment options for you to choose from. Please see the options below: Accepted Credit Cards: VISA, Master Card, American Express, Discover, JCB, Diners and UnionPay (UnionPay is not yet available to all users) Accepted Debit Cards: Visa & MasterCard Paypal




What are your delivery options?


Standard Delivery (£3.99)
We will deliver your purchase within 2-7 days after receiving your order confirmation. We deliver Monday-Saturday, except for bank holidays.
Next day delivery (£5.99)
You can select our next day delivery service at checkout and if your order is placed before 8 pm your parcel will be delivered the next day. We deliver to residential addresses 7 days a week, except Bank holidays. Orders placed after the cut off will be delivered within 2 days. Selected orders might not be eligible for the Next day delivery, this will be clear in checkout. Please note: Courier companies are modifying their delivery processes to guarantee safe delivery. We appreciate your understanding for any delays, and we are available on www.boldkidswear.com for all your needs.